imageCLASS MF733Cdw Not printing from 2 cartridges

[rhodesj2314]

My printer will not print from 2 of the 4 cartridges (Yellow and Cyan) even after I have replaced them

It will print from all 4 if reset all of the settings and perform the initial set up.

Any advice for next steps?

TIA

[Hector]

Hello Rhodesj2314,

There won't be a setting to turn of the cyan and yellow toner cartridge. The issue does sound like a problem with the hardware or one of the toner cartridges. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.

1. How long do the cyan and yellow work before you run into the issue again?
2. What function do you perform before the issue comes up or do you get any errors?