01-09-2023 09:05 AM - last edited on 01-11-2023 08:57 AM by Danny
My printer will not print from 2 of the 4 cartridges (Yellow and Cyan) even after I have replaced them
It will print from all 4 if reset all of the settings and perform the initial set up.
Any advice for next steps?
01-31-2023 05:08 PM
There won't be a setting to turn of the cyan and yellow toner cartridge. The issue does sound like a problem with the hardware or one of the toner cartridges. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.
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