11-02-2020 11:07 AM - last edited on 09-04-2024 01:25 PM by James_C
For the past several months, I have tried setting up my MF644CDW to scan to email. I've followed the instructions to the best of my ability, and read a number of posts on here... and yet, I'm still stuck. Turning to this forum in the hopes someone has cracked the code.
Here's what I've done so far:
Here's what happens when I try to Scan to E-mail:
Did I miss something here? Is there a way to get more information from the printer about what the error actually is - is it an authentication error, something else?
Appreciate any pointers you guys have. Going crazy here...
Solved! Go to Solution.
12-03-2021 07:27 PM
I finally got this issue to work tonight and thought I'd post it for all others that are experiencing the same.
1- If you are using GMail, you have to setup an 'App Password' for your Canon to work.
2- Go to Google.com and click on your picture (upper right hand corner) and select 'Manage Your Google Account'.
3- Click on 'Security on the left hand side'.
4- Scroll down to section that says 'Signing in to Google'.
5- Make sure '2-Step Verification' is setup. If it is not, add 2-step verification now.
6- Click on 'App Passwords' to setup a password for your Canon. You may have to sign into your Google account again.
7- Under the 'Select App' down arrow, select 'Other (custom)'
8- Enter a name for your Cannon. I put my model number in the field: MF644Cdw
9- Select the 'Generate' button. This will generate a password. Copy/Paste this password or write it down.
10- Find your Cannon's IP Address. I selected 'Status Monitor' on my Cannon; then selected 'Network Information'; then selected 'IPv4'; take down the numbers listed under 'IP Address'.
11- Open up Chrome and enter the IP Address from step 10.
12- Select 'System Manager Mode' option and select 'Log In'. If you have setup a 'System Manager ID' and 'System Manager PIN', enter that information and then select 'Log In'.
13- Select 'Settings/Registration' button on the right hand side.
14- Select 'TX Settings' on the left hand side.
15- Select 'E-mail/I-Fax Settings'.
16- Select 'Edit' button on the upper right hand side.
17- SMTP server = smtp.gmail.com
18- Email Address = [enter your email address]
19- Check mark 'Use SMTP Authentication (SMTP AUTH)'
20- User Name = [enter your email address]
21- Check mark 'Set/Change Password'
22- Password = [enter the password generated from step 9 above]
23- Check mark 'Use TLS for SMTP'
24- Check mark 'Verify Certificate'
25- Check mark 'Add CN to Verification Items'
26- Check mark 'Use TLS for POP'
27- Check mark 'Verify Certificate'
28- Check mark 'Add CN to Verification Items'
29- Scroll up to the top of the page and select the 'OK' button to save these settings.
30- Select 'Network Settings' on left hand side.
31- Select 'Port Number Settings'
32- Select 'Edit' button in upper right hand side.
33- Change 'SMTP' field to = 465
34- Scroll up to the top of the page and select the 'OK' button to save these settings.
35- Select 'To Portal' link in the upper right hand corner.
36- Select 'Address Book' button on right hand side.
37- Click on '01' link and select 'Edit' button. Add your email as the first email address.
38- SCroll up to the top of the page and select the 'OK' button to save these settings.
39- Go to your Cannon and test the Scan to Email function.
40- Check email to see if you received the email. If you didn't get email, check 'Status Monitor/Cancel' button under the 'TX Job Log' section for Error Code specifics.
08-27-2023 11:17 AM
Thank you, this worked for me as well.
10-09-2023 12:53 PM
Worked like a charm on my MF642Cdw.
Initially I couldn't see the Network settings, but when I signed into the Remote UI as the Manager, it was all there.
Thanks so much.
12-26-2023 12:57 AM
I did all that and i still get the 802 error.
What is going on?
01-13-2024 01:17 PM
Thank you! This worked for my MF656Cdw
01-18-2024 06:34 PM
Wow these are great instructions and it worked perfect! Canon should pay you for this. Thank you!
08-09-2024 01:22 AM
what a lifesaver. I created an account just to say thank you to you!!!! 😁
10-08-2024 05:37 PM
>>>>>6- Click on 'App Passwords' to setup a password for your Canon. You may have to sign into your Google account again.
There is no option for "App Passwords"There is no option in Gmail to add an unregistered app, it only lists the apps that are currently registered.
Is this something that has changed recently in Gmail or does it require a different option I haven't selected?
Thank you
10-08-2024 05:49 PM
I found this from Google and it tracks with the timing
Starting in Fall of 2024, Google Workspace accounts will no longer support less secure apps, third-party apps or devices that ask you to sign in to your Google Account using only your username and password. For exact dates, visit Google Workspace Updates. To access apps, you must use OAuth. To prepare for this change, review the details in Transition from less secure apps to OAuth.
10-29-2024 06:54 PM
Thank you for the steps you've presented. I'm writing this in 2024, some three years since you posted, and they're still working. Canon couldn't help at all and I spent hours looking on their website for the solution. But on the Canon Community, your instructions were nailed it.
03-16-2024 10:17 AM
Thanks for helping, I just hope this would have worked with my MF650C. For some reason I still get #752 errors and long time outs when trying something.
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