Hello, I bought my MF644Cdw more than 2 years ago (June 2023) and it's been working mostly fine except for a pesky constant update of the Bonjour name, so I would have to delete/re-add the printer when using AirPrint.
I found out this was solved in a firmware update and realized I had never updated the firmware... Only to discover that it requires admin user/password codes, which I don't remember setting (and if I did, I forgot them).
The documentation says contact Canon support if you need to reset them, but in order to be able to do this I had to first register my product. I remember trying to do it back when I bought it, and it failed, and I gave up. So, I tried again, and it rejected my serial number. I know the number is correct, but it doesn't match the expected pattern which is 2 digits, 2 letters, 5 digits -- My serial number is 33C followed by 5 digits.
The printer was sold by Amazon directly (not a third party vendor) so I would expect it to be legit.
So here are my questions:
- Any way I can register my printer with Canon and get support? I mean, I know it's been almost 3 years...
- Any way to retrieve or reset the admin codes?
- Any way to update the firmware without the admin codes?
Thanks!
