MF753CDW II – Network Not Recovering After Sleep Mode

[shdwlark]

Hello,

I’m reaching out for guidance on a new MF753CDW.

I’m hesitant to post since I’ve seen similar reports without clear resolution, but I’m hoping someone can help.

Here is what I am experiencing:

• Brand new MF753CDW II

• Static IP configured

• Connected via 2.4 GHz WiFi

• 2.4 GHz and 5 GHz are separate dedicated SSIDs

The issue:

• When the printer enters sleep mode for extended period of time (Deep Sleep), it does not properly recover network connectivity.

• If I manually wake it using the LCD screen, it still shows WiFi connected.

• However, no device can reach the printer.

• It does not respond to print jobs or pings.

• I must power the printer completely off and back on to restore connectivity.

Additional notes:

• Tested from 5+ devices

• Windows and Linux systems

• Same behavior across all systems

• At network level pings are 100% when awake but in deep sleep no pings are returned.

• If I prevent the printer from sleeping (currently set to 120 minutes), it works 100% reliably

It appears the printer does not properly rejoin the network stack after deep sleep, even though the display shows WiFi connected.

Has anyone found a solution for this?
Is this a firmware issue, sleep setting issue, or known bug?

Wireless Power Save Mode

Power Save Mode:

Off

Version Information

Main Controller:Boot ROM:DCON:Language:

02.02

02.02

10.02

01.04

Thanks in advance!

[koronajr]

I have experienced the same issue with my Imageclass MF753Cdw II printer.  Although, it doesn't happen all of the time.  It will wake up if I tap the touch screen but, at other times, tapping the touch screen will not wake up the device.  When this occurs all print jobs sent to the printer were stuck in the queue.  Shutting the printer off and thern on clears this issue.  I have updated the firmware with the same result. (I had to update the firmware using my computer, directly connected to the printer, because I kept getting a communication error when using the internet.)   It appears that other posts have pointed to a network setting.  Since I'm a novice, I don't know where to turn to correct this issue.  Please help!

[different]

Same here, with an MF752Cdw II... It is very annoying, cause sometimes it works, sometimes not. Hoping for a quick fix on this.

[shdwlark · Accepted solution]

After a month of this, I give up and bought a Wi-Fi to RJ-45 bridge and that’s working great no issues nothing whatsoever. It was a tp-link re220 for $15 from amazon.

[koronajr]

How do you prevent the printer from sleeping?  I didn't see any settings that would let this happen. 

[shadowsports]

Greetings, 

I'd like to offer the following information so that this thread doesn't become derailed.

The op decided to use a Wi-Fi to ethernet adapter, probably because the distance between the router and printer to run ethernet was impractical. 

Alternative:  Assign or reserve a static IP for the printer on your wireless network. This is done on your router.  Then install the printer as a TCP/IP device on your computers.  Relying on DHCP,  host name resolution or ARP Is not reliable for persistent devices (printers) on a network.  

[different]

Dear Rick,

thanks for the tip, but already done that. The problem lies elsewhere - as the printer can't see any of the nearby wireless networks when coming from sleep. I click the Home button, then the wifi icon next to Status monitor (which shows a connected state!), then hit Wifi settings. It starts a scan and always returns a "Could not find any access points" error.

Till I do not power cycle the printer, after it shows plenty of AP's... So, good old Windows trick is working, but it is really frustrating - especially when you scan & send documents on a bigger scale and can't be sure of the delivery.

[shdwlark]

Even after sleep on rj45 it worked no problem

[shdwlark]

Did all that still never fixed it thus I went with a hardwire network connection that allowed it to wake via a print demand and still print after sleep wireless never recovered.