cancel
Showing results for 
Search instead for 
Did you mean: 

imageCLASS MF642Cdw printer/scanner wont scan

carlawest2010
Apprentice
 
6 REPLIES 6

Danny
Moderator
Moderator

Hi, carlawest2010!

So that the Community can help you better, please tell us which Canon printer model you're using.  It would also help us to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which application you're using to scan. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

carlawest2010
Apprentice

Color Imageclass MFb42Cdw

carlawest2010
Apprentice

It is running windows. The message on the screen states cannot send e-mails. E-mails/I-Fax are not configured in remote UI. For more information contact system manager.

carlawest2010
Apprentice

Where would the model number be located. All I see on the front of the printer is Color ImageClass MFb42Cdw.

You found it!  It's most likely the imageCLASS MF642Cdw, though.  We know the "6" in that font looks a little bit like a "b."  Thanks for the info!

Hello Carlawest2010,

Before you can use scan to email, you will need to log into the the MF642 and enter your email information. You can log into the scanner and enter your information using the steps in the link HERE. For assistance with setting up your email, you can contact our support team at 1-800-652-2666. Our agents would be happy to assist.

Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x