imageCLASS MF4770n MF toolbox can't find scanner program

[newdeal]

Hello.
We have multiple users sharing one computer.

It was install driver & MF scanner program under ADMIN user , all users are 'USER groups' & each user has a password. ( No Domain )

After updating Windows 10, MF scanner program does not run & the scan button on the copier cannot be used.

Please tell me what to do. Thanks.

[Hector]

Hello, 

If you are getting that message after an update, you can try downloading and installing the [Windows 64bit] imageCLASS MF4770n MFDrivers (UFR II / FAX / ScanGear) from our Canon USA support site using the link HERE. After reinstalling the MF drivers, you can try scanning again to see if the issue is resolved. The file will be the second reccomended file in the list of drivers and software.

[newdeal]

Hell. I did the above several times, but...
It could not be used at the user group level.

When installing the program, we need the following options.



Please let me know any possible way. Thanks.

[Hector]

Hello,

The installer was designed to be run from the computer by opening or double clicking on the downloaded installer file and using the default installer that appears. To check what additional install options you might have for your work environment, I would suggest contacting support over the phone at 1-800-652-2666.Our agents would be happy to assist.

[newdeal]

Hello.
I agree , Administrator permission is required during the installation process.
But I don't understand why it doesn't work for USER GROUP. ( without administrator group )

Unfortunately, I know that calling doesn't solve the problem.
That's why we need the 'Everybody (all users)' option when installing.

Even if I was call to your company , it is difficult to know where to go. Thanks.