ImageCLASS D570 - will not scan to Windows version 11/24H2

[GeeDub46]

• Purchased and installed the Canon imageCLASS D570, serial # YPNxxxxx, 1/17/25
• Identified my operating system:  Windows 11 Pro; Version 24H2
• Successfully tested the printing feature and then ran into problems scanning.
• My Dell computer tells me "A scanner driver supporting this software is not installed.  Install it and try again."
• I returned to browsing and asked about Windows 11/24H2 problems with the Canon scanner.  I found that there was a "fix" issued:  KB5048667, and it should have automatically uploaded among the Windows Updates.
• I returned to the Canon site and found a driver that is "recommended".
• I successfully downloaded the recommended driver ([windows 64 bit] imageCLASS D570 MF Drivers (UFR11/PCL/Scangear)).
• I printed a test page that says I have correctly installed the Canon D570 on my CPU.
• But, when I attempted to scan, the computer responded with "ScanGear MF:  Cannot communicate with scanner."
• I tried the Canon #800/652-2666, but an automated voice put me on hold for 30 minutes before I disconnected.
• I have not found a Canon "Chat" feature that 

[Mod Note: Masked Serial Number]

[eaudejane]

Same issue here but I think its because my processor is Snapdragon.  More like oh SNAP... what a DRAG.

[shadowsports]

Hi GeeDub46,

Please visit the support portal for your device and install the MF scan utility version. 1.21.0.2. 

You can grab it here: 

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

[shadowsports]

@eaudejane,

The D570 is not currently supported on systems based on ARM processors.  It is supported on Intel or AMD based systems.  

[GeeDub46]

Thank you for the advice.  Unfortunately, the download did not fix my problem.  I contacted McAfee to see whether their protection protocols were blocking my scanner.  McAfee made sure that I had downloaded the correct Canon driver (I had.).  They turned McAfee off, but I'm still getting the same result when I attempt a scan:  "Cannot communicate with the scanner."  I'll now focus on getting help from Canon (I have tried that before, but I was unable to get to a human being.).