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ImageCLASS D570 - will not scan to Windows version 11/24H2

GeeDub46
Apprentice
  • Purchased and installed the Canon imageCLASS D570, serial # YPNxxxxx, 1/17/25
  • Identified my operating system:  Windows 11 Pro; Version 24H2
  • Successfully tested the printing feature and then ran into problems scanning.
  • My Dell computer tells me "A scanner driver supporting this software is not installed.  Install it and try again."
  • I returned to browsing and asked about Windows 11/24H2 problems with the Canon scanner.  I found that there was a "fix" issued:  KB5048667, and it should have automatically uploaded among the Windows Updates.
  • I returned to the Canon site and found a driver that is "recommended".
  • I successfully downloaded the recommended driver ([windows 64 bit] imageCLASS D570 MF Drivers (UFR11/PCL/Scangear)).
  • I printed a test page that says I have correctly installed the Canon D570 on my CPU.
  • But, when I attempted to scan, the computer responded with "ScanGear MF:  Cannot communicate with scanner."
  • I tried the Canon #800/652-2666, but an automated voice put me on hold for 30 minutes before I disconnected.
  • I have not found a Canon "Chat" feature that 

[Mod Note: Masked Serial Number]

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