01-05-2023 09:10 PM - last edited on 01-06-2023 09:07 AM by Danny
TECH SUPPORT - DOES CANON CARE ABOUT ITS CUSTOMERS
Besides the fact I had to jump through 1000 hoops to register and all that, the printer will not work. This is a BRAND NEW printer an MF455dw, and it is not working.
Canon, please stop overcomplicating support.
If this persists, I'll just take the thing back. This is ridiculous and I am not happy one bit.
01-05-2023 10:45 PM - edited 01-05-2023 10:47 PM
Sorry you aren't happy. Not sure what the issue is. If you'd like for us to try and help, please tell us about the problem, The following will also be helpful:
How the printer is connected and to what?
Your OS - Windows/Mac, (version and build)
Any error messages? If applicable. Plus anything else that might help others understand or reproduce the issue.
Bay Area - CA
~R5 C (184.108.40.206) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
01-06-2023 09:09 AM
Hi, MGLCANON, and thanks for posting. While we encourage everyone to register their Canon gear, it's not required to get support for imageCLASS printers. Our imageCLASS tech support team is just a phone call away. They're open Monday through Friday at 1-800-OK-CANON (1-800-652-2666).
We hope to talk to you soon!
01-23-2023 10:34 AM
That is not true. I called that number and says no support other than what you cna find online!
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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