02-16-2023 10:07 PM - edited 02-16-2023 10:09 PM
Apple Mac Studio 13,1 (office) (2022)
Apple iMac 17,1 (home) (2015)
Canon imageCLASS MF227dw (two printers; one connected to each Mac/iMac; purchased both in 2016)
Drivers up to date
Ethernet connection to Mac/iMac for both printers
I use Preview on both Macs. I have not attempted to use Adobe Acrobat Reader.
Both printers printed PDF files, and all other document formats, until early 2022. Subsequently, neither printer prints PDF files.
Both printers print all other document formats that resides on the Mac/iMac.
A Samsung color laser printer is connected to the iMac through Ethernet. It prints every format of document that resides on the iMac, including PDF.
I select the print command from the File menu, or, the key combination Command-P. I click the appropriate button (OK, Print, et cetera). The printer appears in the dock. Then, it disappears. The printer never activates and prints.
I have not found a solution on the Canon forum, or, on other forums, or, in general Internet searches.
03-20-2023 12:37 PM
If you are unable to print PDF files and do not get any specific error messages, I would suggest removing the printer from printers and scanners and then reinstalling the MF Printer Driver & Utilities for Mac V10.11.9 from our support site.
Once the printer is added back to the list, you can try printing again to see if it works or if you get any errors that point out what the issue might be. If you still do not get any errors, I would suggest printing a PDF file from another program to see if it works or if it gives you any additional information.
03-23-2023 02:16 PM - edited 03-23-2023 11:32 PM
Thank you for your reply.
These newer software drivers require Rosetta2. I operate my Mac without Rosetta2, therefore, I am unable to implement your suggestion.
Does Canon intend to release a software driver that runs natively on Apple Silicon?
03-27-2023 05:41 PM
The MF printer drivers and Utilities will install on Macs with Apple silicon and Intel processors. If you are running into problems with the install, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist with any driver install issues and check what is going on with the PDF printing.
03-27-2023 09:16 PM
The system displays this, after I double-click on the installation file.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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