imageCLASS MF269dw

[hackstat]

I have a imageCLASS MF269dw 3in1 printer.   I cannot fax.  I CALLED YESTERDAY AND THE PERSON SAID IT WAS EITHER THE PHONE JACK OR THE PHONE WIRE.   The phone company came and everything is working properly.     How do I fix the problem? 

thank you

[shadowsports]

Greetings,

"Cannot" is a pretty vague description. It tells us nothing about your service type, connection or environment. 

Start here, verify and confirm the following steps:

Configuring Initial Settings for Fax Functions - Canon - imageCLASS MF269dw / MF267dw / MF264dw / MF...

If this doesn't help, you'll need to provide more more information about your phone service, how your device is connected, if you are using in conjunction with an answering machine, and fax configuration settings.  Any additional observations, what you tried, what worked, what didn't, and any troubleshooting steps would also be helpful.  

[Hector]

Hello Hackstat,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. When you try to fax, do you get an error or what happens? If you get an error, what error do you get?
2. Are you using a standard phone line or is it a digital (VOIP) phone line?