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imageCLASS MF267dw will not print any PDF or Emails


I purchased a new Cannon Image Class MF267dw and it will not print my pdf documents or any emails.   It only prints word or excel documents.

I have uninstalled and reinstalled Adobe, reinstalled the cannon software and restarted my computer but nothing works.   My Emails and PDF documents print on my old cannon printer but not this new one.

I appreciate any help


Product Expert
Product Expert
Hello RozieeRay, We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. 1. What version of the Mac or Windows operating system are you using on your computer? 2. When you try to print a PDF, do you get an error or what happens?