Showing results for 
Show  only  | Search instead for 
Did you mean: 

imageCLASS MF242dw jamming after each page...


I have an imageclassmf242dw I purchased ~14 months ago that has suddenly started jamming if I try to print more than one page. After each page, I get the error message that the printer is jammed ("Printer is jammed or no cart"). At that point, I can pull out the toner cartridge, put it back in, and printing will continue. If I was only printing one page, nothing will be jammed, but the error message still pops up, but I can "fix" it by removing the cartridge and putting it back in.

However, if I try to print multiple pages, it will print the first page, but then it *will* jam on the second page. I must then remove the jam, pull out the cartridge, and replace it. At this point, it will print the *first page again*, then jam each time and I must cancel the print job.

I spoke to Cannon on the phone, and they suggested I buy a brand-new canon cartridge (not from Amazon to avoid counterfeits). I did so from Office Max, but the problem persists and now I wasted $100 on a new cartridge.

Please help!


Product Expert
Product Expert

Hello J_vanek,

If you have replaced the cartridge with a genuine Canon toner cartridge and you are still getting paper jams and replace cartridge errors, it would mean the printer needs service. In this situation, you can check for your available service options by logging into your MyCanon account.


I called support and they said no service or repair is available for this model. Extremely disappointing. No repair options for a $300 machine? Guess Canon is on my do not buy list, along with HP. 

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5