imageCLASS MF642Cdw Paper jam

[Mr_1906]

I'm struggling to get my MF642Cdw to print. I hear the movements of wanting to print, but then it stops and says remove paper jam and I don't see any paper jams.  I've checked in the back and in the front for paper jams and still don't see anything.  It will not print a test page either.

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What size and type of paper are you printing on?

2. Does the paper move at all when you try to print?