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imageCLASS MF632Cdw laser auto feed continues to say jammed

daytona
Apprentice

the auto feeder may have something in it like a sticky note piece? However, I cannot get it to clear and I cannot scan. Is there a way to take the roller apart and clear it? HELP PLEASE!

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. what specific error message do you get when you try to feed scans into the adf?

2.Can you see part of the jammed sticky note? If so, where can you view it from?

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