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imageCLASS LBP6030w Replacement cartridge 125 does not fit

cecilia2
Apprentice

The purchased a genuine Canon replacement 125 cartridge for our LBP6030W laser printer.  But the replacement doesn't work,  and jams when printing .  The original "Starter 125 Cartridge works fine, but needs toner, so we purchased the replacement.  

There's a different design on the replacement.  Anyone else have this problem and can recommend a solution or replacement?  I purchased the Canon authentic replacement -- it's on the right side of the screenshot . canon 125.jpg

2 REPLIES 2

Hector
Product Expert
Product Expert

Hello Cecilia2,

It you are getting paper jams with the new toner cartridge, it would usually point to a problem with the toner or the way it was loaded. In this situation, I would suggest contacting support over the phone at 1-800-652-2666. They can check what might be wrong with the toner cartridge and provide any service options.

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. When the paper jams, what error do you get on your computer?
  2. Does the jammed paper have anything printed on it or is it blank?

Greetings,

Toner #125 is correct for your printer's model.  Follow Hector's instructions for next steps.

~Rick
Bay Area - CA


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