image class scanner error

[katecopsey]

This is the first Canon non-camera I have purchased and things are not going well so far. The software installed but I am still having issues getting it to be wireless albeit that it finds the modem and asks for the password. The toolbox wants a scanner driver to be installed and although it is hardwired to the computer right now and prints from here it will not scan to here - probably that driver that is missing. So where is it and why was it not on the disk? I am on windows 8.2 which is compatible and the beastie is am Image class mf212w. As far as I can tell all the drivers are up to date.

Thanks

[diaczykmd]

Which model do you have?

[Cheryl_H]

I have a Canon ImageClass MF212W and it won't scan. I get an error message that it can't connect to a computer (it's connected via USB cable), and my software says the scanner needs a WIA device driver.  Where do I get this driver and how is it installed?

Also, from the computer side I get an error message that no scanner is installed. Seems like a driver issue, but I have reinstalled the drivers to no effect.

This is the first time I've been disappointed in a Canon product. Seriously, I would not have bought this product if I knew the scanner didn't work. Can anyone offer any advice as to how to fix this? Is there an new or different driver available?

[Patrice]

Hi Cheryl_H.

I will be able to assist you with this issue.

Canon has released a patch to resolve the scanning issue.  For more information about this patch and how to install it, please click the link below:

Service Notice: Windows Scanning for imageCLASS

Should you encounter an error, or still need further assistance, please call us at 1-800-OK-CANON (1-800-652-2666).