i have a 4 month old cannon MB2320 that is displaying error code 5040..i have rebooted and unplugged

[schmoo1399]

i have a 4 month old mb2320 maxify and its displaying error code 5040.  i have re-booted and unplugged and replugged several times and nothing is working

beth

[jrhoffman75]

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MB2300%20series/EN/ERR/5040.html

[RichardC]

That link says to do exactly what OP said has already been done. 

I am also having this issue with the same printer and I have also done the suggested actions with zero results. 

Any useful information on this issue would be nice as my printer is only a few months old but now as useful to me a huge paper weight.

[jrhoffman75]

If you had done exactly what the link said you would have called service. What was their suggestion?