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computer cannot find printer

anniesonshine
Apprentice

I have a new iMAC and my Canon imageCLASS MF741Cdw was printing fine, BUT unplugged it due to a printer cartridge issue I was having... different topic.... and now the computer doesn't find the printer. The printer does show up in the System Preferences, but when I try to print the print cue says "looking for printer"

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Anniesonshine,

 

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

 

  1. What version of the Mac operating system are you using on your computer?
  2. Are you connecting via USB or is it over a network?
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