canon mf650c series ufr ii - says its out of paper when it's not

[mvrainey]

So brand new out of box printer.  Hook it up, and try printing over a USB cable.  I can hear the printer beep, then I get an error message that says it's out of paper despite having a full tray.

The confusing part is if i put something up top and hit copy, it copies no problem, so it recognizes and pulls paper just fine in that instance, but says no paper only when trying to print.  Tried manually selecting the correct tray and paperweight but still the same error?

Is this is a driver issue?  Something else?

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[mvrainey]

OS is Windows 10 pro

[sim87]

Any luck finding a solution?

[WILLIM]

It seems like there is a problem with the printing settings,

Confirm if the file printing size and printer setting size are consistent during printing

Alternatively, on the printer operation panel, turn on the printer to force output when the paper does not match