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canon mf650c series ufr ii - says its out of paper when it's not

mvrainey
Apprentice

So brand new out of box printer.  Hook it up, and try printing over a USB cable.  I can hear the printer beep, then I get an error message that says it's out of paper despite having a full tray.

The confusing part is if i put something up top and hit copy, it copies no problem, so it recognizes and pulls paper just fine in that instance, but says no paper only when trying to print.  Tried manually selecting the correct tray and paperweight but still the same error?

Is this is a driver issue?  Something else?

6 REPLIES 6

SamanthaW
Moderator
Moderator

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

mvrainey
Apprentice

OS is Windows 10 pro

 

sim87
Apprentice

Any luck finding a solution?

Hector
Product Expert
Product Expert

Hello,

If the paper size and paper type setting on the computer does not match the settings on the printer, you can run into this issue. In this situation you can check the registered paper settings using the steps in the link HERE. You can check to make sure the paper tray is set to the same size and type set on the computer. If the settings match and you still run into the same issue, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to check what driver/settings issues you might be running into.

WILLIM
Enthusiast

It seems like there is a problem with the printing settings,

Confirm if the file printing size and printer setting size are consistent during printing

Alternatively, on the printer operation panel, turn on the printer to force output when the paper does not match

n1x
Apprentice

Hello, I have the same problem.

 

Have you found a solution ?

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