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cannot scan to USB despite the USB being detected

warwickjames
Apprentice
I'm simply trying to scan a document to my USB drive, but I cannot get this to work for anything.

 

Attempt #1

 

Tried to format the USB drive as NTFS. Plugged it in, got the alert stating "A USB drive is connected.", and the minute I hit the green Start button, it gives me the error "Cannot detect a USB flash drive."

 

Attempt #2

 

Tried formatting as exFAT from within Windows. Got the same exact messages as I did in attempt #1.

 

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This has been working fine for me using exFAT on multiple different USB thumb drives for over a year, but today none work.

 

Tried different thumb drives, tried switching off a few times, and even pulled the plug out from wall and waited a while before reconnecting.

 

HELP!

 

Model is MB5460.

 

 

1 REPLY 1

warwickjames
Apprentice

(I've got around it by just setting up scan to email and scan to dropbox, but there are times I just want to scan to USB)

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