07-11-2016 02:23 PM
Canon support traced the problem to the toner cartridges. I was using off-brand toner. As soon as I switched to Canon toner, the lines disappeared.
11-02-2016 06:45 PM
I have a new ImageClass MF 229 dw. I'm getting a black line on copies of documents coming from paper tray (not scanned or copied) and I'm using Canon toner cartridge. How do I remedy it...it's irritating!
04-26-2017 10:25 PM
04-26-2017 10:33 PM
To have a better understanding of your issue, please let everyone know the model of the printer you have.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
05-02-2017 07:57 PM
I found the problem...Googled the problem and came up with Slit Glass cleaning...Took a clean rag and some ahchohol and it wiped right clean...
The slit glass is to the left of the platen glass...On the 1320 it is a thin plastic film piece that can be lifted up to clean underneath it...
Thanks for your help...
05-25-2017 02:25 PM
I only have this red line when I scan through the document feeder. I believe when I ran a page through it, some of the red ink from a stamp stuck to a roller or another piece of equipment when it went through. I can't tell how to take apart the document feeder to clean the rollers or other equipment to remove the red ink inside the document feeder. Are there instructions somewhere?.
06-29-2017 09:29 PM
I have just bought a MF229dw Why do I have a vertical line on my copy when I use the feeder, but not when I print from my computer or use the glass to make copies? How can I eliminate this vertical line?