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Occasional Contributor
Posts: 5
Registered: ‎02-08-2019

Unable to install the driver to my printer

Hello everyone!

 

I've tried to update the driver via USB, but it doesn't seem to work.

I've tried different USB ports, and I've tried to turn the printer off and removing the cable and connecting it back.. but nothing seems to work.

 

Thanks in advance! Smiley Very Happy

 

Model: Canon i-SENSYS LBP6030w

Win 10 64 bit.

 

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Honored Contributor
Posts: 5,843
Registered: ‎11-13-2012

Re: Unable to install the driver to my printer

See this video. You can fast scroll to about the 4 minute mark.

 

https://www.youtube.com/watch?v=6AO4cErA2WE

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎02-08-2019

Re: Unable to install the driver to my printer

Hey John,

 

Unfortunately this video isn't helpful.

I've already installed the software, I just want to download the driver and it doesn't work..

Honored Contributor
Posts: 5,843
Registered: ‎11-13-2012

Re: Unable to install the driver to my printer

Are you using the cable that came with the printer? And the software on the computer is running when you connect?
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎02-08-2019

Re: Unable to install the driver to my printer

Yes.

The software is working and I'm able to print documents, I just unable to update the driver.

Honored Contributor
Posts: 5,843
Registered: ‎11-13-2012

Re: Unable to install the driver to my printer

OK. So the printer is working, you just can't update software.

 

I don't have an answer. If no one else jumps in before Monday give your local Canon support center a call.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎02-08-2019

Re: Unable to install the driver to my printer

I hope that someone will reply because I live in Israel and we don't have a support line here.

Thanks anyways!

Occasional Contributor
Posts: 5
Registered: ‎02-08-2019

Re: Unable to install the driver to my printer

Anyone??

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