Tray auto-switching - how to disable

[AFMCanon]

Hey guys...we have a Canon imageRUNNER ADVANCE C7260 and a C5250 here in the office, and on both we are experiencing the same strange problem. If the Letter tray is very low on paper, Letter-sized prints will come out on A4 paper, for whatever reason. Is there a setting to disable this? We would like the printer to notify us that a tray is empty/low on paper for the required print, rather than taking it upon itself to print it on the wrong sized paper. Thanks in advance.

[Danny]

Hi, AMFCanon!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!