cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

G5020 Won't accept default to cassette paper source

Liberty4Ever
Apprentice

I have a few iOS devices which print just fine, but from my Windows 10 laptop I get error message about adding paper to rear tray, when I want to use the cassette, which has plenty of paper.  Even though I set the properties to use my setting (including the cassette as paper source) as the default, before pressing Print, that doesn't stay.  After the error message about the rear tray, I look at the properties again, the source is changed to rear tray.

I went to print preferences, Page Setup tab, Print Options dialog box, and checked "Disable the paper source setting of the application software"...problem NOT solved.

What I want to do is always by default to use the cassette, and print on plain paper.  I want to use the rear tray only for printing photos, or media other than plain paper.  I keep my printer in a desk where I don't have enough room to extend the rear tray. 

The problem started when I tried to print an e-mail from Outlook 2013, which I still can't do.

Any help would be appreciated.  TIA

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Just to confirm, when you installed the printer on your laptop did you select add printer or did you download/install the driver from the Canon website? 

We look forward to your reply. 

I probably downloaded and installed from the web site, but not sure.  I did NOT use the install CD.

I am now able to print from Firefox correctly.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.