cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iX6820 printer 26 orange flashes error code

WGH
Apprentice

The iX6820 has been happily printing since 2016 when printer just stopped and orange started flashing 26 times alternating with power light, pause, 26 flashes, pause, etc, etc.

Generic error code 6910 - Printer Not Responding (USB, LAN, Wireless)

None of the ink lamps lights are lit. Unplug for days, same result. Remove ink and tray, re-install, same results. Clean contacts, same result. Tried factory reset, same result. Can not disable Wi-Fi using printer manual controls.

Ink carriage does not align or move when turned on or move to center when lid is opened

Wondering if there is a simple solution before giving it the old heave-ho.

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

You have tried all the things we would suggest. Since the printer needs to be replaced, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

You have tried all the things we would suggest. Since the printer needs to be replaced, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Avatar
click here to view the press release
Announcements