Sporadic problems with margins on PDFs

[wbnicholson]

Hello,

I recently purchased the Canon imageCLASS MF644CDWBN and I have noticed that it occasionally will fail to properly align certain pages within a pdf.  As an example, see the references on this page https://imgur.com/a/CBd0wk3  which are cut off.  I set the option "fit to printable area" when printing.  This seems to only occur on 1-2 pages within a much larger PDF.  Does anyone have any ideas as to what is going on?  I never had this issue with my previous laser printer. 

[Audrey]

Hello wbnicholson,

The issue could be the file, program, driver, hardware, etc.. I need some additional information to help. Please provide the information below:

1.  Computer Operating System:
2.  Did you download and install the driver from the Canon USA Drivers & Download website?
3.  What program is being used to print the PDF?
4.  Is the printer driver set as default in the program?

5.  Does this occur with new and previously saved multiple page PDF documents?
6.  Does this occur with other multiple page file documents?
7.  What type and size of paper is being used?
8.  Does it happen with copying multiple pages using the operational panel?

If immediate assistance is needed, please contact our support group using the following link:

http://Canon.us/ContactLI