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New Contributor
Posts: 1
Registered: ‎12-24-2019

Scan to Email never sends

My Canon MF267dw cannot scan to email. Here is what I've done based on scattered conversations and tutorials across the web.

 

I logged into the remote UI as a system admin
I set the port number to (587)

It's SMTP Server connects to smtp.gmail.com

I added my email address and password in E-Mail Settings*

I enabled TLS for SMTP

 

The printer behaves exactly how it did before I changed anything. After choosing the destination E-Mail, I can click Start to scan. Then the only options I have are: Start again, to scan another page; cancel to leave; and a button that says "Start TX." This mysterious button is not mentioned in any videos or forum posts I've found. When pressed it prints page with a timestamp and summary, says 0 sheets were scanned, and under Error it says 1.

 

There is no button that says "Done," and no indication of any kind about whether it sent something or tried to and failed.

 

*This part was different than every tutorial I've found. I think the UI has been reorganized, or subtly differs from model to model. Other people found these settings under E-Mail/I-Fax Settings, or TX Settings, neither of which appear on my remote UI

 

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Respected Contributor
Posts: 1,725
Registered: ‎11-19-2017

Re: Scan to Email never sends

Greetings,

Since you are using Gmail, please enable "allow connection from less secure apps" in your Gmail account settings. 

 

Test and report back.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Highlighted
New Contributor
Posts: 2
Registered: ‎12-26-2019

Re: Scan to Email never sends

The same is happening to me and "allow connection from less secure apps" tested and same result. 

Highlighted
Product Expert
Posts: 512
Registered: ‎11-13-2019

Re: Scan to Email never sends

Hello mjawadanjum.

 

To ensure the printer is being allowed to communicate with Google, from the printer's home screen:

 

  1. Tap on Menu.

  2. Tap on Network Settings.

  3. Tap on TCP/IP Settings.

  4. Tap on IPv4 Settings

  5. Tap on Ping command.

  6. Set the pinged IP address to 8.8.8.8 (Google's public DNS), and then tap Apply. 

Does it list that it can communicate with the IP address, or does it give an error or "no response"?

 

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Highlighted
New Contributor
Posts: 2
Registered: ‎12-26-2019

Re: Scan to Email never sends

It says "No Response from the Host". Is there any thing else that could be done to resolve this issue.

Highlighted
Product Expert
Posts: 512
Registered: ‎11-13-2019

Re: Scan to Email never sends

Hi mjawadanjum.

 

If the printer is unable to ping Google's public DNS address, then something on your network is preventing the printer from reaching outside.  Double-check the printer's connection (signal should be "Good" or better) and the router's security settings to ensure that the printer is allowed to communicate externally (with the world wide web).  The printer's MAC (Media Access Control) Address may be used to identify the printer on the router. It may be found in the printer's wireless or wired network settings

 

Note:  The MAC Address for a wired network connection will be different than the MAC Address for wireless.

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