05-26-2023 06:18 PM
I have a small plastic part that fell off of something when I opened the rear panel of my MB2320 printer to clear a paper jam. I can't figure out where it goes and the printer was working fine until the paper jam. I am attaching a photo with the hope that someone can help me reattach it wherever it goes.
07-11-2023 02:21 PM
Hello AspenQn,
If that part of the paper feed fell off, it looks like the printer needs service. We don't have any service manuals available for that model. In this situation, I would suggest contacting support over the phone at 1-800-652-2666 or logging into your MyCanon account. Our agents would be happy to see if they can walk you through reattaching the part or they can provide any available service options.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.