04-07-2019 08:55 AM
04-08-2019 10:02 AM
What build of windows 10 are you running?
How is the printer connected to your network or PC?
04-09-2019 04:06 PM - edited 04-09-2019 04:07 PM
Normally this error will appear if the printer is connected to the computer while you install the drivers. If this was the case, please disconnect the USB cable from the computer, and then download and install the installation from the Canon website.
If the issue persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).