04-07-2019 08:55 AM
04-08-2019 10:02 AM
Greetings,
What build of windows 10 are you running?
Are these the drivers you are using
How is the printer connected to your network or PC?
~Rick
Bay Area - CA
~R5 C (1.0.3.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10
~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It04-09-2019 04:06 PM - edited 04-09-2019 04:07 PM
Hi geni72.
Normally this error will appear if the printer is connected to the computer while you install the drivers. If this was the case, please disconnect the USB cable from the computer, and then download and install the installation from the Canon website.
If the issue persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
04-09-2019 04:45 PM
01-06-2022 09:05 PM
What was your resolution? I have the same issue.
01-07-2023 05:09 PM
Windows 11 Pro and it won't work. Sort of stinks to be honest. I really need to use this.
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