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Printing MS Office documents on MF741Cdw printer

IamOtis
Apprentice

I recently purchased a MF741Cdw color laser printer for home use.  I've successfully connected it to my home network and been able to print from IOS phones, IPAD's and Laptops.  I've also been able to print PDF's from my Dell desk top (running Windows 10) but I can't print any documents from the programs like Word and Excel in the Office ensemble.  I've uninstalled the old printer, as well as installed/uninstalled then re-installed the Canon drivers and software.  

Thanks,

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. When you try to print from Word or Excel, do you get an error or what happens?
  2. When printing from those programs, what does it show for the name of the selected printer?
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