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Mf743cdw connected to my Win10 computer with USB and it prints with no problems but will not scan

rugert
Apprentice

I have tried to install the driver several different times but nothing but the printer works.  

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Rugert,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. When you try to scan, do you get an error on the computer or display screen or what happens? If there is an error, what message do you get?
  2. Do you get any errors when you try to download and install the drivers?
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