05-30-2021 12:18 PM
Hi all. First time poster hoping for some Sunday help. Although we had this printer plugged into a surge protector, it won't boot up after a power outage. We've tried all the tricks we could find online, but no luck. Only the solid orange alert light is displaying. Nothing on the LCD screen. We've unplugged it, let it sit for a while and moved it to a different outlet. Any thoughts or ideas are appreciated.
Thanks!
- Larry
05-30-2021 11:35 PM
Greetings,
Thats not promising .
Unplug, press and holld the power button for about 30 sec. Reconnect to power and try to power up again.
I don't believe their is a reset procedure for this device. If it remains in this state, its toast.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
06-07-2021 04:11 PM
Hello,
If your printer is still in warranty, I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.
You will need to have a Canon account when you call. If you have not created account, please click HERE:
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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