02-05-2019 01:08 PM
You may be able to reset the function and resolve the issue by performing the following:
1. Unplug printer from the electrical outlet.
2. Hold down the power button for 60 seconds.
3. Plug it back in.
4. Power it back on.
If the printer still wont power on and you have also tried a different outlet, the printer would need service. If the printer is still within the 1 year warranty, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
If the printer is out of warranty, you do qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a new or refurbished product that uses Canon’s newest technologies, including such features as built-in WiFi, Airprint and Cloud Print, carries a one year limited manufacturers warranty, and to help you get up and running quickly, we also offer free ground shipping.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered.