MB2720 Trying to install new black ink tank but it will not click into place

[jwbrine]

I'm trying to replace an empty black ink tank with a new C-1200XL tank.  When I push in the tank, it will not click into place, not matter how hard I push.  The other tanks worked perfectly.   What should I do?

[ArthurJ]

Hi jwbrine,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.