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New Contributor
Posts: 2
Registered: ‎01-18-2020
Accepted Solution

MF743cdw scans and copies, but won't print from PC

Hello all, and greetings.  I just bought an MF743cdw on Jan 4th.  I had it set up on my wi-fu network and it worked just fine.  This past week two things happened.  First was the Windows 10 update this week on Jan. 14th and then I was trying out several different Linux distributions on Live DVD's.  I tried printing something for the first time today, the 18th and all I see onb my "See what's printing" box is the filenmae and error - printing.  No other error messages.  

I have troubleshot the printer through the Devices and Printers selection in Control Panel and I get a message that no error was found.  I see both the printer and the computer on my wi-fi newtwork, but it's almost like they don't see each other.

I tried removing the printer from my devices and deleted the drivers and re-installed everything with the same result.  Can't print anything but the scan and copy functions seem to work okay.

Any ideas?

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Respected Contributor
Posts: 1,592
Registered: ‎11-19-2017

Re: MF743cdw scans and copies, but won't print from PC

Greetings,

When re-installing the printer, device detection occurs.  What happens during the installation?  Is the the printer detected by the software? 

 

"I see both the printer and the computer on my wi-fi network" - where do you see this? (Router or?)

 

What is the printer's IP address?

What is the computer's IP address?

 

Can you PING the printer from your computer?

 

Can you open its webserver in a browser by typing its IP address in there?

 

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
New Contributor
Posts: 2
Registered: ‎01-18-2020

Re: MF743cdw scans and copies, but won't print from PC

Doh!  I found that I had opted to manually enter the network name rather than letting the printer find it.  Back up and working fine now.  Smiley Very Happy  Thanks for the help!

Respected Contributor
Posts: 1,592
Registered: ‎11-19-2017

Re: MF743cdw scans and copies, but won't print from PC

Fantastic!.

 

Thanks for your feedback.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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