04-22-2022 11:16 AM
I've recently taken delivery of an MF742cdw to use in a small office environment. We unpacked it and connected it to the network, but I've struck an issue trying to install drivers on Windows 10:
Can anyone point me in the direction of a standalone scanner driver? Or, is there advice on what might be causing the Admin Privileges issue when installing the driver pack that includes ScanGear?
04-25-2022 04:27 PM
Hello Peter,
The scanner driver is only available in the recommended driver package. If you are getting that error, you can try creating a new admin account or switching to a local admin account on the computer. If you continue to have the issue after switching to a local admin account or creating a new admin account, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check what might be causing the issue.
04-26-2022 05:47 AM
Thanks Hector.
Unfortunately, that process really isn't practical for a multi-user office environment.
I've had a call back from Canon business support who agree something is strange when the individual drivers install without issue, and only the multi-driver package has problems. They are now looking at a solution and I'll post here if it all works out.
05-30-2022 12:53 PM
I've got exactly the same problem with trying to install the scanner driver for a MF742Cdw on a new company W10 laptop. My IT dept have double-checked and I definitely have local admin rights and I'm using 'Run as Administrator' to launch the install.
Really need a fix for this as can't use the scanner
05-30-2022 12:57 PM
Hi @astoll,
I'm not going to be much help, unfortunately. Canon phone support (after escalation to senior support) confirmed there's no way around the issue.
But, I've tried installing under three scenarios, and here's what I found:
So it seems like, for me at least, it is specifically an issue related to creating your Windows user via a Microsoft 365 account.
05-30-2022 01:02 PM
@peter_
That is very useful - I'll pass that on to our IT support guy and see if they can do the same. I assume once you've installed the drivers, it works using your normal 365 login?
Thanks again
05-30-2022 02:44 PM
To be honest, I didn't switch back tot eh 365 login to test after installation. Sorry!
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