I've recently taken delivery of an MF742cdw to use in a small office environment. We unpacked it and connected it to the network, but I've struck an issue trying to install drivers on Windows 10:
Can anyone point me in the direction of a standalone scanner driver? Or, is there advice on what might be causing the Admin Privileges issue when installing the driver pack that includes ScanGear?
The scanner driver is only available in the recommended driver package. If you are getting that error, you can try creating a new admin account or switching to a local admin account on the computer. If you continue to have the issue after switching to a local admin account or creating a new admin account, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check what might be causing the issue.
Unfortunately, that process really isn't practical for a multi-user office environment.
I've had a call back from Canon business support who agree something is strange when the individual drivers install without issue, and only the multi-driver package has problems. They are now looking at a solution and I'll post here if it all works out.
I've got exactly the same problem with trying to install the scanner driver for a MF742Cdw on a new company W10 laptop. My IT dept have double-checked and I definitely have local admin rights and I'm using 'Run as Administrator' to launch the install.
Really need a fix for this as can't use the scanner
I'm not going to be much help, unfortunately. Canon phone support (after escalation to senior support) confirmed there's no way around the issue.
But, I've tried installing under three scenarios, and here's what I found:
So it seems like, for me at least, it is specifically an issue related to creating your Windows user via a Microsoft 365 account.