Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎09-05-2018

MF733CDw paper jam

My new, MF733CDw printer had a paper jam, I cleared the paper following the instructions on the screen, but the onscreen instructions still has the "Paper jammed" scree on.  I have followed the instructions several time, still the same; shutdown, restarted, went through instructions again, still the same; shut down, unplugged, restarted, . . .  still the same; searched for new firmware, updated,  . . . . still the same.  UGH!

Suggestions please!

Product Expert
Posts: 130
Registered: ‎03-01-2017

Re: MF733CDw paper jam

Hello fctrvlr,

 

I understand you your Color imageCLASS MF733Cdw still displays a paper jam error.  If you have checked the entire paper feed path for obstructions using steps similar to the instructions at this LINK, to ensure we are on the same page (and clear the error), I suggest you reset your MF733Cdw using these steps:

 

 1.  Turn the printer off with the Power button.

 

 2.  Disconnect the data cable from the printer (not applicable for WiFi connection).

 

 3.  Unplug the printer's power cord for at least 20 minutes, and then plug it back in. This provides enough time for any stored voltage to dissipate to ground.

 

Note: If the power cord is plugged into a surge protector, it may be necessary (for testing purposes) to plug the cord directly into the wall outlet if possible.

 

 4.  Reconnect the data cable to the printer (not applicable for WiFi connection).

 

 5.  Turn the printer back on.

 

 6.  Retry the operation.

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 2
Registered: ‎09-05-2018

Re: MF733CDw paper jam

solved, thank you

Occasional Contributor
Posts: 6
Registered: ‎10-22-2016

Re: MF733CDw paper jam

I just received my new MF733cdw today and connected it via LAN; when I printed a file of 4 pages, an error after the 1st page indicated a Paper Jam, but there in no paper jam, becuse once I pushed [Next] the 2nd page printed.

No please forgive me for saying this; If Canoin know about this problem, why there is no Firmware updated to fix it, and YES, I did go to the Firmware option and updated it but still the error presists.... Please HELP - it's a shame to just unpack a new printer, connect it and find an issue with it... it's unlike Canon.

 

Regards,

Abe

Product Expert
Posts: 611
Registered: ‎09-30-2013

Re: MF733CDw paper jam

Hi Abe.

 

If the instructions above did not resolve the issue, then there may be another issue with the printer. It is recommended that you call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). 

 

The support representative can perform additional troubleshooting steps to try and resolve the issue. These steps need to be provided by phone with a technician assisting you through them.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 6
Registered: ‎10-22-2016

Re: MF733CDw paper jam

Hi Patric,

Thank for the prompt reply - I did call Canon Support and it was determined the printer tray sensor is at fault (might be due to rough handling or misaligned). At any case, I requested a replacement and the new one is working like a charm, Thanks!

Occasional Contributor
Posts: 6
Registered: ‎10-22-2016

Re: MF733CDw paper jam

One question - Why it is hard to find where one can print "Last Page First" on MF733cdw? and if it is not possible, then why?  

Occasional Contributor
Posts: 6
Registered: ‎10-22-2016

Re: MF733CDw paper jam

I just hung up the phone with Canon Support indicating that this printer does not have the option to print "Last Page First", I CAN'T BELIEVE IT - Please have engineering update its driver to allow for this option.

Imagine, you have a 50-Page document, you would have to sit and rearrange the pages one-by-one, and Lord help you if you need 15 copies of the same document.... you see what I mean...Please HELP!

Product Expert
Posts: 611
Registered: ‎09-30-2013

Re: MF733CDw paper jam

Hi Abeiis.

 

Thank you for your feedback. I have forwarded your suggestion to our customer feedback group.

 

If you have any other questions, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement