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New Contributor
Posts: 3
Registered: ‎01-15-2019

MF731Cdw paper missing from the manual feed

My MF731Cdw was working fine. A few months ago I tried printing a card from the manual feed. The card went in and never came out. Same thing happened with a sheet of labels after a few months and now the printer gives an error of a paper jam. I have opened everything that I could, front back etc. but no sign of any paper jam. The label never came out so it has to be inside. But I cannot see even a trace of it. Any help would be greatly appreciated. I hae tried rebooting the printer with no luck.

Thanks,

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Reputable Contributor
Posts: 749
Registered: ‎09-30-2013

Re: MF731Cdw paper missing from the manual feed

Hi reges.


If you are unable to locate the paper, then the printer will require service. Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays) for your options. 

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