PIXMA MX492 - blurry printing not resolved by cleaning & alignment

[kiwi29]

My MX492 is continuing to print blurry and miss parts of the image in black after taking the following steps:

• Black ink head cleaning & deep cleaning via the printer menu
• Manual ink head cleaning using glass cleaner (allowed to soak in a small bit of liquid for a minute before wiping clean)
• Checked the encoder strip and it appears to be clean
• Roller cleaning via printer menu
• Bottom cleaning via printer menu
• Print head alignment

I eventually tried another black cartridge and it still is blurry/missing parts of the image so I don't think it's the cartridge at this point. The image shows print outs from two seperate black cartridges!

I'm not sure what else to try. Thank you in advance

[Arthur]

Thanks for posting!

While our Forum Community members are welcome to chime in, the Canon PIXMA MX492 has been retired. That means we do not offer support for the printer or updated drivers. We recommend updating to a more modern printer and reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at 866-443-8002.