07-21-2019 10:47 AM
You've told us what the problem is.
Can you please tell us:
What OS you are running?
How the printer is connected?
What driver you are using?
07-22-2019 01:28 PM
Can you also confirm if you are using genuine Canon toner cartridges? In the meantime, the toner status can be viewed under Status Monitor, directly at the printer. Please follow the instructions at the link below to view the status:
If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
07-29-2019 01:23 PM
Are you using a Windows or macOS computer? Also, how did you install the drivers onto the computer? Finally, is the printer connected to the computer with a USB cable, or wirelessly over the network?
We look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
08-01-2019 08:16 AM
Wiindows, installed using the latest drivers Canon website, Connected wirelessly. I did get a way to check toner levels in a different way from your phone support, so it seems this software should also give me a report (which would be easier). Let me know if you know anything or if the software needs to be fixed,
09-01-2020 11:02 PM
I have the same problem with my MF726Cdw. I am running the latest version of Win 10 64bit OS Home on a Dell 5537 Laptop. I have installed the drivers and programs from the Canon website. All functions work except viewing the toner status from the Canon Utility home screen. I get the message that the toner status can't be displayed. I can view the status using the appropiate selection on the printer display panel. It worked fine using windows 7 32 bit OS on an older computer.
Any help isappriciated.
12-11-2020 07:50 AM - edited 12-11-2020 08:06 AM
Same issue for new Imageclass LBP622Cdw.
"Canon Office Printer Utility" (v126.96.36.199) main screen reports - "The toner status cannot be displayed"