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MF726 cdw with Mac

Lucie
Apprentice

Hi!

I am out of yellow toner. I want to print in b/w only and it gives me an error signal. How can I do this?

Thanks, Lucie

5 REPLIES 5

Sonya1
Product Expert
Product Expert

Hello Lucie,

 

You can continue printing in black and white even if the yellow, magenta, or cyan cartridge has reached the end of its lifetime by choosing "Only Continue Black & White Printing" when the "End of Toner Cart. Lifetime" message appears (see example below).

 

 <Display Recovery Steps>
Displays the procedure for replacing a toner cartridge.
 <Continue Printing (Quality Not Guaranteed)>
You can continue printing, but the machine may malfunction.
 <Only Continue Black & White Printing>
 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thank you for the reply. When I select Recover, then print b&w, it brings me back to Recover and the whole process starts over. It would not print.

Sonya1
Product Expert
Product Expert

Hi Lucie,

 

Did you select "Only Continue Black & White Printing" on your MF726Cdw then print from your computer?

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Sonya,

I tried, but the message (print b&w) does not stay. It reverts to Recover... I tried the support options but could not find what I needed. Thanks!

Sonya1
Product Expert
Product Expert

Hi Lucie,

 

I recommend you contact our telephone technical support at this point.  There is no charge for this call.  The real time feedback of a telephone call would be very beneficial in your case.  Please call our toll-free number 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays), and a Canon telephone technical support representative will be able to resolve this issue faster.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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