Hello!
So that the Community can help you better, we will need to know more information:
- Do you see any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer (USB or WiFi)?
- What software/app are you printing from?
- Have you installed the most current software/drivers from our site HERE?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please call 800-652-2666 during the week, and our support team will be happy to help.
If you're outside the USA, please click HERE to find support options in your country.
Thanks, and have a great day!
