10-28-2024 03:47 PM
To save some time here and not have some of you ask me which printer, OS, etc, here they are:
First off, I bought this printer back in January or February of 2024. I installed it along with the programs just fine on a Windows 10 Pro PC. Printer and scanner worked via a wireless connection without issue. No firewall exceptions were necessary and I did not have to troubleshoot anything.
Fast forward 8 or 9 months. I built a new PC running Windows 11 Pro. Installed printer and scanner software. Scanner cannot communicate with the pc while trying to scan. The printer portion works just fine as I was able to print a test page. When trying to scan via the Canon MF Scan Utility (or any other software for that matter), I get the following message:
There is no cable as I use it via a wireless connection. Unless the printer came with a usb cable (I would have to check the box), I don't even have a cable to be able to print and scan via a usb cable. The printer and scanner are turned on. The scanner works as I printed a document directly from the scanner platen glass.
I'd like to know where to go from here. Why doesn't it work from my Windows 11 PC?
10-28-2024 05:17 PM
I have now reached out to Microsoft. They were not able to find any issues on the Windows end and suggested I reach out to Canon support.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.