MF656Cdw Printer Will not print from Computer files (W10 Op Sys)

[JE37]

It will scan documents and print them but will not print from computer files such as MS Word.

ANY HELPFUL SOLUTION WOULD BE GREATLY APPRECIATED.

[Danny]

Thanks for joining the conversation, JE37!

So that the Community can help you better, please let us know whether you're getting any error messages when you try to print and what they say. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Kawaikini]

Hello Danny. Just installed this printer, experiencing same problem with Excel. No error messages, printer is sleeping. Driver reports, "Printing connected to printer," but the bar just keeps bouncing back and forth with no action. Would very much appreciate expeditious solution, need to print invoices. Thank you very much. 

[Stephen]

Hello!

So that the Community can help you better, we will need to know more information:

•  Which version of Windows or macOS are you using?
•  How do you connect to your printer (USB or WiFi)?
• Do you see any error messages on your computer or printer?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!