MF644Cdw feeder for document scanning does not work

[mikxx]

Hello

when I try to scan documents (Windows 10, MF scan utility set to "Feeder") it does not recognize the documents and gives me notification "Place documents in the feeder".

It was working fine until recently. I already reinstalled the MF scan utility software. The platen glass canner works fine.

Any ideas?

Thanks 

[mikxx]

Hello

I had to get the parts changed by the authorized service  as I could not buy the parts myself. Very disappointing.

[pchtxag91]

I have the same problem on 2 different units.  It is not a hardware problem.  I have the mf264dw.  At home, it works just fine. Today I brought it to my office and installed the software and it does not recognize the feeder tray. The scan utility only offers the glass option in the settings.  This is a software issue that Canon needs to acknowledge and fix.