10-13-2021 10:55 PM - edited 10-13-2021 10:58 PM
I have a MF642CDW that is not detecting paper in the tray. I have tried taking the paper out, tried new paper, unplugged overnight, rebooted. Nothing works. Any suggestions? Thanks.
edit: I can print by loading sheets into the multipurpose tray
12-31-2021 02:29 PM
The paper detection issue could be caused by a hardware issue or by a setting/driver problem. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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