MF5950dw Error in Scanner

[tonyak9]

I get this error message every time I try to scan to my PC from my scanner wirelessly.

It works when I scan to other computers in the office, just not to mine.

Not sure how to fix?

[Tiffany]

Hi Tonyak9!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

[tonyak9]

Windows 7 64 bit.

I press Scan>PC1 on the scanner.

The MF Toolbox pops up on my pc, then the scan window, then the scanning progress bar window.

The Scanning window stays at 0% for several seconds, then the error message appears.

On the scanner it says "An error has occured. Close"

This happened to me a few weeks ago and I was able to correct it by uninstalling all Cannon programs and drivers and reinstalling.  Now it's happening again.

[Patrice]

Hi tonyak9.

I will be glad to assist you. 

So that I can better assist you, please follow the instructions below and verify if you receive the same error message:

1.  Verify that MF Toolbox is closed on the computer and press the [SCAN] button on the printer.

2.  Highlight [Remote Scanner] and press [OK].  The screen will show, "Remote Scanner. Waiting online...".

3.  On the computer, open the MF Toolbox and select [PDF].

4.  Click the green [START] button on the [PDF] window.  The machine will start processing the scan.

I look forward to your reply.

[samata1019]

I have the exact same problem.  I am using windows 7 also and there are other computers in my office that can scan and have no problems.  I followed the steps from this post and it comes up--"Cannot communitcate with the scanner.  The cable may be disconnected, or the scanner may be turned off.  Scanner drivers may be terminated."  I can print but not scan.

[JED1]

I have the exact same error code. IS THERE ANYONE OUT THERE THAN CAN HELP. I CAN PRINT BUT CANNOT SCAN A DARN THING.

[Patrice]

Hi JED1.

I will be glad to assist you.

So that I can best assist you, I would like to ask a few questions.

1.  Is the printer connected directly to the computer via a USB cable, or wirelessly over the network?

2.  Is the Windows 7 operating system also installed on your computer?

I look forward to your reply.  Should you need immediate assistance with this issue, please call 1-800-OK-CANON (1-800-652-2666) and a telephone technical support representative will be able to assist you.

[JED1]

windows 7 and USB

[Patrice]

Hi samata1019.

I will be glad to assist you.

So that I can best assist you, do you know how many computers are using the printer? Is it ten or more?

I look forward to you reply. Should you need immediate assistance with this issue, please call 1-800-OK-CANON (1-800-652-2666) and a telephone technical support representative will be able to assist you.

[samata1019]

There are only about 4 computers using this printer. There are 7 computers in the office but 3 or 4 of them use a different printer. It is our only fax machine but we do not use it often. I know of one other lady in the office that uses the scanner and it works fine for her.  I am connected wirelessly to the printer.